{"id":187,"date":"2026-04-23T18:45:32","date_gmt":"2026-04-23T18:45:32","guid":{"rendered":"https:\/\/tutoriais.ergonerp.com\/?post_type=docs&#038;p=187"},"modified":"2026-04-23T18:45:51","modified_gmt":"2026-04-23T18:45:51","password":"","slug":"ordem-de-servico","status":"publish","type":"docs","link":"https:\/\/tutoriais.ergonerp.com\/index.php\/docs\/ordem-de-servico\/","title":{"rendered":"Ordem de Servi\u00e7o"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Ordem de Servi\u00e7o ErgonERP\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/-_P6Xcgz4JE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<!DOCTYPE html>\n<html lang=\"en\" class=\"dark\">\n<head>\n  <meta charset=\"UTF-8\">\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n  <meta name=\"generator\" content=\"Clevera Article Editor\">\n  <title>Como Criar e Finalizar uma Ordem de Servi\u00e7o no ErgonERP<\/title>\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:ital,opsz,wght@0,14..32,100..900;1,14..32,100..900&#038;display=swap\" rel=\"stylesheet\">\n  <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\n  <script>\n    tailwind.config = {\n      darkMode: 'class',\n    }\n  <\/script>\n  <style>\n\n\/* Prose Article Stylesheet - Dark Mode *\/\n.prose-article {\n  font-family: \"Inter\", sans-serif;\n  font-weight: 400;\n  text-rendering: optimizeLegibility;\n  -webkit-font-smoothing: antialiased;\n  -moz-osx-font-smoothing: grayscale;\n  font-optical-sizing: auto;\n  font-size: 1rem;\n  line-height: 1.75;\n  color: #18181b;\n  max-width: 65ch;\n}\n\n.prose-article strong,\n.prose-article .prose-strong {\n  color: #09090b;\n  font-weight: 600;\n}\n\n.prose-article-dark strong,\n.prose-article-dark .prose-strong {\n  color: #ffffff;\n  font-weight: 600;\n}\n\n.prose-article p,\n.prose-article .prose-p {\n  color: #18181b;\n}\n\n.prose-article-dark p,\n.prose-article-dark .prose-p {\n  color: #fafafa;\n}\n\n.prose-article li,\n.prose-article .prose-li {\n  color: #18181b;\n}\n\n.prose-article-dark li,\n.prose-article-dark .prose-li {\n  color: #fafafa;\n}\n\n\/* Details\/Toggle *\/\n.prose-details.is-open .prose-details-content,\n.prose-details[open] .prose-details-content {\n  display: block !important;\n}\n\n.prose-details.is-open .prose-details-caret,\n.prose-details[open] .prose-details-caret {\n  transform: rotate(90deg);\n}\n\n\/* Callout icons *\/\n.prose-callout [data-callout-icon] svg,\n.prose-callout .callout-icon-svg {\n  width: inherit;\n  height: inherit;\n}\n\n\/* Callout content colors *\/\n.prose-callout-info .prose-callout-content {\n  color: #09090b !important;\n}\n\n.dark .prose-callout-info .prose-callout-content {\n  color: #e4e4e7 !important;\n}\n\n.prose-callout-warning .prose-callout-content {\n  color: #78350f !important;\n}\n\n.dark .prose-callout-warning .prose-callout-content {\n  color: #fef3c7 !important;\n}\n\n.prose-callout-note .prose-callout-content {\n  color: #082f49 !important;\n}\n\n.dark .prose-callout-note .prose-callout-content {\n  color: #bae6fd !important;\n}\n\n.prose-callout-tip .prose-callout-content {\n  color: #065f46 !important;\n}\n\n.dark .prose-callout-tip .prose-callout-content {\n  color: #a7f3d0 !important;\n}\n\n.prose-callout-success .prose-callout-content {\n  color: #065f46 !important;\n}\n\n.dark .prose-callout-success .prose-callout-content {\n  color: #bbf7d0 !important;\n}\n\n.prose-callout-danger .prose-callout-content {\n  color: #7f1d1d !important;\n}\n\n.dark .prose-callout-danger .prose-callout-content {\n  color: #fecaca !important;\n}\n\n.prose-callout strong {\n  font-weight: 600;\n  color: inherit;\n  filter: brightness(0.85);\n}\n\n.dark .prose-callout strong {\n  filter: brightness(1.15);\n}\n\n\/* Code block syntax highlighting *\/\n.prose-pre code {\n  .hljs-comment, .hljs-quote { color: #6a9955; 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width: 100%; margin: 0 auto; flex: 1; padding: 3rem 3rem 30vh;\">\n<h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">Introdu\u00e7\u00e3o ao Sistema ErgonERP<\/h2><blockquote class=\"prose-blockquote pl-4 py-1.5 my-6 border-l-[3px] border-zinc-800 dark:border-zinc-200\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">TL;DR: Acesse o ErgonERP, selecione o vendedor, inicie uma nova Ordem de Servi\u00e7o, adicione produtos e servi\u00e7os, e finalize o faturamento na Central de Caixa para gerar o pedido de venda.<\/strong><\/p><\/blockquote><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">A gest\u00e3o eficiente de ordens de servi\u00e7o \u00e9 fundamental para empresas que buscam agilidade no atendimento e precis\u00e3o no controle de estoque e faturamento. O <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">ErgonERP<\/strong> oferece um fluxo de trabalho estruturado que permite transformar um atendimento em uma venda finalizada com poucos cliques.<\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Este guia aborda desde o acesso inicial ao menu de atendimentos at\u00e9 a impress\u00e3o do pedido de venda, garantindo que voc\u00ea compreenda todas as etapas necess\u00e1rias para operar o sistema com seguran\u00e7a, incluindo a correta identifica\u00e7\u00e3o de clientes, equipamentos e a integra\u00e7\u00e3o com o financeiro.<\/p><div class=\"prose-hr-wrapper my-9 py-3\" data-type=\"horizontalRule\"><hr class=\"prose-hr border-0 h-px bg-zinc-200 dark:bg-zinc-800\"><\/div><h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">Criando uma Nova Ordem de Servi\u00e7o<\/h2><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">O processo come\u00e7a com a identifica\u00e7\u00e3o do respons\u00e1vel pela venda e a abertura da interface de atendimento para coletar as informa\u00e7\u00f5es b\u00e1sicas do cliente e do objeto do servi\u00e7o.<\/p><ol class=\"prose-ol list-decimal pl-6 my-6 space-y-1\"><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Navegue pelo <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Menu Principal<\/strong> e selecione <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Atendimento &gt; Atendimentos<\/strong>.<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">No formul\u00e1rio de identifica\u00e7\u00e3o, insira o c\u00f3digo do <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Vendedor<\/strong> e clique em <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Confirmar<\/strong>.<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Clique no bot\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">A\u00e7\u00f5es<\/strong> e escolha a op\u00e7\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Nova Ordem de Servi\u00e7o<\/strong>.<\/p><\/li><\/ol><figure class=\"prose-image my-8\" data-align=\"center\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-86-marked-f1544119-932c-4172-b627-80837eaa181c.jpg?Expires=1808505199&amp;Signature=V4WMBECjIguvNlbxF62Dbj7MpFwqiFwTqmuWbYy2lmqT60yjBpP6ZXeTOI-2gX6-cOOLOXg~Bak8j~1wgkl0fqXIVR8VSM714KyBgA7pykr4rj70eN1SVtKzD0YyjcWWDyY7U09nFvmjpBZqgHpVcbXzOX4EJ8vp3Z3ZDNH2RAfe29mwzZ~GCPyiB2O7p6tk1MH1SHEF~116VUAzOlqIh6uzbiHvCDiuPmqAQvl3pjDhbtTzMOd6W-bx6Kldv7RKuI~cvsA~ikUz37JPgkbN8cnuphLw8kT7rWUc2GXnHm6mMGQcisEs55fLEqyqpNKgQjnt3XHmKLU0k5vlM4yu7g__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Abertura de nova ordem de servi\u00e7o no ErgonERP\" data-show-caption=\"true\"><div class=\"prose-image-frame relative inline-block max-w-full p-2 rounded-2xl bg-zinc-50\/50 dark:bg-zinc-800\/25 overflow-hidden mx-auto\" style=\"\"><div class=\"prose-image-frame-border absolute inset-0 pointer-events-none rounded-2xl border border-black\/5 dark:border-white\/5\"><\/div><div class=\"prose-image-container relative rounded-2xl overflow-hidden flex justify-center\"><div class=\"prose-image-content relative flex items-center max-w-full\"><img decoding=\"async\" class=\"prose-img tiptap-image-img max-w-full h-auto rounded-2xl block w-full\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-86-marked-f1544119-932c-4172-b627-80837eaa181c.jpg?Expires=1808505199&amp;Signature=V4WMBECjIguvNlbxF62Dbj7MpFwqiFwTqmuWbYy2lmqT60yjBpP6ZXeTOI-2gX6-cOOLOXg~Bak8j~1wgkl0fqXIVR8VSM714KyBgA7pykr4rj70eN1SVtKzD0YyjcWWDyY7U09nFvmjpBZqgHpVcbXzOX4EJ8vp3Z3ZDNH2RAfe29mwzZ~GCPyiB2O7p6tk1MH1SHEF~116VUAzOlqIh6uzbiHvCDiuPmqAQvl3pjDhbtTzMOd6W-bx6Kldv7RKuI~cvsA~ikUz37JPgkbN8cnuphLw8kT7rWUc2GXnHm6mMGQcisEs55fLEqyqpNKgQjnt3XHmKLU0k5vlM4yu7g__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Abertura de nova ordem de servi\u00e7o no ErgonERP\"><\/div><\/div><figcaption class=\"prose-image-caption tiptap-image-caption mt-2 text-sm text-center text-zinc-600 dark:text-zinc-400 px-2\">Iniciando uma nova Ordem de Servi\u00e7o atrav\u00e9s do menu de A\u00e7\u00f5es<\/figcaption><\/div><\/figure><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Dentro da tela de detalhes da Ordem de Servi\u00e7o, preencha os campos obrigat\u00f3rios na aba <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">In\u00edcio (F11)<\/strong>:<\/p><ul class=\"prose-ul list-disc pl-6 my-6 space-y-1\"><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Equipamento:<\/strong> Descreva o item que receber\u00e1 o servi\u00e7o (ex: MOTO).<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">S\u00e9rie e Marca:<\/strong> Informa\u00e7\u00f5es adicionais para identifica\u00e7\u00e3o precisa.<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Comprador:<\/strong> Digite o nome do cliente ou selecione na lista.<\/p><\/li><\/ul><div class=\"prose-hr-wrapper my-9 py-3\" data-type=\"horizontalRule\"><hr class=\"prose-hr border-0 h-px bg-zinc-200 dark:bg-zinc-800\"><\/div><h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">Adicionando Servi\u00e7os e Produtos<\/h2><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Com os dados b\u00e1sicos da ordem preenchidos, o pr\u00f3ximo passo \u00e9 detalhar o que ser\u00e1 executado e quais materiais ser\u00e3o utilizados, garantindo que o or\u00e7amento reflita o trabalho real.<\/p><h3 class=\"prose-h3 text-xl font-semibold mt-8 first:mt-0 text-zinc-900 dark:text-zinc-100\">Inclus\u00e3o de Servi\u00e7os Realizados<\/h3><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Na parte superior da tela, clique na aba <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Servi\u00e7o (F7)<\/strong>. Aqui, voc\u00ea registrar\u00e1 o trabalho t\u00e9cnico executado. Clique no bot\u00e3o de <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">A\u00e7\u00f5es<\/strong> e selecione <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Incluir<\/strong> para abrir o formul\u00e1rio de item de servi\u00e7o.<\/p><figure class=\"prose-image my-8\" data-align=\"center\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-188-marked-b51de2eb-9e5c-4585-8d24-6ffba08c4810.jpg?Expires=1808505199&amp;Signature=jp8UWF7B~5ntBnJkGTYHuOY8Z3CEN5x6XjVkhveTL0MSQsLZEweqHcLSCx987frLTNZu4EQF4hwgP2uWapUYC2zR1XUQ9-kuS~96M-lkSVd8DfT3Iif2HShzI46QoyIMR2053DPRyxLanDoXyish3HtuJ3jWgWmApOp2dv27ueCb96rH5VP~KNG1lw~7BLzQL66OQqFSbkOnzn7kDPPAAOHVS8gpd2ff~HFU2EVUfFLCtUL6hDW4pwfRM4lloidxGNEyLt9H34zdfn2dIMBk9wVX~YyynUyM5B3f3ZUpgSH~kevFYU-olwQXvTQd~VL5vWfiNKexiw9t-RGMOTdEXQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Formul\u00e1rio de inclus\u00e3o de servi\u00e7o\" data-show-caption=\"true\"><div class=\"prose-image-frame relative inline-block max-w-full p-2 rounded-2xl bg-zinc-50\/50 dark:bg-zinc-800\/25 overflow-hidden mx-auto\" style=\"\"><div class=\"prose-image-frame-border absolute inset-0 pointer-events-none rounded-2xl border border-black\/5 dark:border-white\/5\"><\/div><div class=\"prose-image-container relative rounded-2xl overflow-hidden flex justify-center\"><div class=\"prose-image-content relative flex items-center max-w-full\"><img decoding=\"async\" class=\"prose-img tiptap-image-img max-w-full h-auto rounded-2xl block w-full\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-188-marked-b51de2eb-9e5c-4585-8d24-6ffba08c4810.jpg?Expires=1808505199&amp;Signature=jp8UWF7B~5ntBnJkGTYHuOY8Z3CEN5x6XjVkhveTL0MSQsLZEweqHcLSCx987frLTNZu4EQF4hwgP2uWapUYC2zR1XUQ9-kuS~96M-lkSVd8DfT3Iif2HShzI46QoyIMR2053DPRyxLanDoXyish3HtuJ3jWgWmApOp2dv27ueCb96rH5VP~KNG1lw~7BLzQL66OQqFSbkOnzn7kDPPAAOHVS8gpd2ff~HFU2EVUfFLCtUL6hDW4pwfRM4lloidxGNEyLt9H34zdfn2dIMBk9wVX~YyynUyM5B3f3ZUpgSH~kevFYU-olwQXvTQd~VL5vWfiNKexiw9t-RGMOTdEXQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Formul\u00e1rio de inclus\u00e3o de servi\u00e7o\"><\/div><\/div><figcaption class=\"prose-image-caption tiptap-image-caption mt-2 text-sm text-center text-zinc-600 dark:text-zinc-400 px-2\">Configurando os detalhes do servi\u00e7o prestado, incluindo t\u00e9cnico e pre\u00e7o negociado<\/figcaption><\/div><\/figure><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">No campo <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Servi\u00e7o<\/strong>, digite o c\u00f3digo ou nome do servi\u00e7o. Selecione o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">T\u00e9cnico<\/strong> respons\u00e1vel e, se necess\u00e1rio, ajuste o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Pre\u00e7o Negociado<\/strong>. Finalize a inclus\u00e3o pressionando <code class=\"prose-code bg-zinc-100 dark:bg-zinc-800 text-zinc-700 dark:text-zinc-300 border border-zinc-200 dark:border-zinc-700 px-1.5 py-0.5 rounded-md text-sm font-mono\">Enter<\/code> para confirmar.<\/p><h3 class=\"prose-h3 text-xl font-semibold mt-8 first:mt-0 text-zinc-900 dark:text-zinc-100\">Registro de Produtos e Materiais<\/h3><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Para adicionar pe\u00e7as ou mercadorias, alterne para a aba <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Produtos (F9)<\/strong>. O processo \u00e9 semelhante: acesse <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">A\u00e7\u00f5es &gt; Incluir<\/strong>. Localize o produto desejado na lista, defina a quantidade e o valor, e confirme.<\/p><div class=\"prose-callout flex gap-3 my-4 p-4 px-5 rounded-2xl border overflow-hidden prose-callout-tip border-emerald-500\/20 bg-emerald-50\/50 dark:bg-emerald-500\/10 dark:border-emerald-500\/30\" data-type=\"callout\" data-callout-type=\"tip\"><div class=\"prose-callout-icon flex-shrink-0 mt-0.5 w-4 flex items-start justify-center text-emerald-600 dark:text-emerald-400\/80 w-3.5 h-auto\" data-callout-icon=\"tip\"><svg class=\"callout-icon-svg\" viewBox=\"0 0 11 14\" fill=\"currentColor\"><path d=\"M3.12794 12.4232C3.12794 12.5954 3.1776 12.7634 3.27244 12.907L3.74114 13.6095C3.88471 13.8248 4.21067 14 4.46964 14H6.15606C6.41415 14 6.74017 13.825 6.88373 13.6095L7.3508 12.9073C7.43114 12.7859 7.49705 12.569 7.49705 12.4232L7.50055 11.3513H3.12521L3.12794 12.4232ZM5.31288 0C2.52414 0.00875889 0.5 2.26889 0.5 4.78826C0.5 6.00188 0.949566 7.10829 1.69119 7.95492C2.14321 8.47011 2.84901 9.54727 3.11919 10.4557C3.12005 10.4625 3.12175 10.4698 3.12261 10.4771H7.50342C7.50427 10.4698 7.50598 10.463 7.50684 10.4557C7.77688 9.54727 8.48281 8.47011 8.93484 7.95492C9.67728 7.13181 10.1258 6.02703 10.1258 4.78826C10.1258 2.15486 7.9709 0.000106649 5.31288 0ZM7.94902 7.11267C7.52078 7.60079 6.99082 8.37878 6.6077 9.18794H4.02051C3.63739 8.37878 3.10743 7.60079 2.67947 7.11294C2.11997 6.47551 1.8126 5.63599 1.8126 4.78826C1.8126 3.09829 3.12794 1.31944 5.28827 1.3126C7.2435 1.3126 8.81315 2.88226 8.81315 4.78826C8.81315 5.63599 8.50688 6.47551 7.94902 7.11267ZM4.87534 2.18767C3.66939 2.18767 2.68767 3.16939 2.68767 4.37534C2.68767 4.61719 2.88336 4.81288 3.12521 4.81288C3.36705 4.81288 3.56274 4.61599 3.56274 4.37534C3.56274 3.6515 4.1515 3.06274 4.87534 3.06274C5.11719 3.06274 5.31288 2.86727 5.31288 2.62548C5.31288 2.38369 5.11599 2.18767 4.87534 2.18767Z\"\/><\/svg><\/div><div class=\"prose-callout-content flex-1 min-w-0 text-sm leading-relaxed [&amp;&gt;p]:m-0 [&amp;_a]:text-current [&amp;_a]:border-current [&amp;_code]:text-current text-emerald-950 dark:text-emerald-100\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Voc\u00ea pode usar o atalho <code class=\"prose-code bg-zinc-100 dark:bg-zinc-800 text-zinc-700 dark:text-zinc-300 border border-zinc-200 dark:border-zinc-700 px-1.5 py-0.5 rounded-md text-sm font-mono\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Ctrl+Enter<\/strong><\/code> para confirmar e fechar rapidamente a janela de inclus\u00e3o de itens, agilizando o preenchimento da ordem.<\/p><\/div><\/div><figure class=\"prose-image my-8\" data-align=\"center\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-280-marked-62e104a2-2dd5-4d07-bbb1-637d003b2e70.jpg?Expires=1808505199&amp;Signature=aOmsw3GykT80nl0UYa~E83cFXJ2XqVbzU3tv9cjWou1RdYp1AOens1lAO9jGgPuXo5AFpn9FZAjC~gKyk5pBDDrBhyJ-zJU6np5mAeMdfgWrxIb6ezSF7XVCw3GWHuP7GZc2wJyLlVIzCrnkitjkz8T2nj8gjBCKPtnl3IzXEEc~ugxN4U4PRU5D7fMgTsTpjwVqma7BDbZiHM1S6viBOVsLsR58zAEJPoL9QuScl45hNKP1sGvCAzUmzIoSYipm7a0mbgKR~RVIOh19ZcaR5h8tBnuXpV5y0GwdSW0A8~WPHo9yF4exMlWLta8iQJsvOowm5dQuF3Pb4PnlyGX2RQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Lista de produtos na ordem de servi\u00e7o\" data-show-caption=\"true\"><div class=\"prose-image-frame relative inline-block max-w-full p-2 rounded-2xl bg-zinc-50\/50 dark:bg-zinc-800\/25 overflow-hidden mx-auto\" style=\"\"><div class=\"prose-image-frame-border absolute inset-0 pointer-events-none rounded-2xl border border-black\/5 dark:border-white\/5\"><\/div><div class=\"prose-image-container relative rounded-2xl overflow-hidden flex justify-center\"><div class=\"prose-image-content relative flex items-center max-w-full\"><img decoding=\"async\" class=\"prose-img tiptap-image-img max-w-full h-auto rounded-2xl block w-full\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-280-marked-62e104a2-2dd5-4d07-bbb1-637d003b2e70.jpg?Expires=1808505199&amp;Signature=aOmsw3GykT80nl0UYa~E83cFXJ2XqVbzU3tv9cjWou1RdYp1AOens1lAO9jGgPuXo5AFpn9FZAjC~gKyk5pBDDrBhyJ-zJU6np5mAeMdfgWrxIb6ezSF7XVCw3GWHuP7GZc2wJyLlVIzCrnkitjkz8T2nj8gjBCKPtnl3IzXEEc~ugxN4U4PRU5D7fMgTsTpjwVqma7BDbZiHM1S6viBOVsLsR58zAEJPoL9QuScl45hNKP1sGvCAzUmzIoSYipm7a0mbgKR~RVIOh19ZcaR5h8tBnuXpV5y0GwdSW0A8~WPHo9yF4exMlWLta8iQJsvOowm5dQuF3Pb4PnlyGX2RQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Lista de produtos na ordem de servi\u00e7o\"><\/div><\/div><figcaption class=\"prose-image-caption tiptap-image-caption mt-2 text-sm text-center text-zinc-600 dark:text-zinc-400 px-2\">Visualiza\u00e7\u00e3o consolidada de todos os produtos vinculados \u00e0 ordem de servi\u00e7o<\/figcaption><\/div><\/figure><div class=\"prose-hr-wrapper my-9 py-3\" data-type=\"horizontalRule\"><hr class=\"prose-hr border-0 h-px bg-zinc-200 dark:bg-zinc-800\"><\/div><h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">Finalizando e Faturando a Ordem de Servi\u00e7o<\/h2><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Ap\u00f3s a confer\u00eancia de todos os itens e servi\u00e7os, \u00e9 necess\u00e1rio realizar a libera\u00e7\u00e3o t\u00e9cnica e o faturamento financeiro para concluir o processo no ErgonERP.<\/p><h3 class=\"prose-h3 text-xl font-semibold mt-8 first:mt-0 text-zinc-900 dark:text-zinc-100\">Libera\u00e7\u00e3o e Confer\u00eancia Inicial<\/h3><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">No topo da tela de atendimento, clique no bot\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Liberar<\/strong>. O sistema exibir\u00e1 uma mensagem de confirma\u00e7\u00e3o para liberar a ordem de servi\u00e7o; selecione <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Sim<\/strong>. Em seguida, clique em <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Finaliza\u00e7\u00e3o (CTRL+ENTER)<\/strong> para converter o atendimento em uma pr\u00e9-venda.<\/p><figure class=\"prose-image my-8\" data-align=\"center\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-328-marked-3476bd21-5d39-46a5-92de-c15e85d8b043.jpg?Expires=1808505199&amp;Signature=JAQhItI08~lR-gMMPGEz0k3NIWLDrplp8VAz4qsERlWIuYRGRnKMjaz2Srjkm1P5bISqIiKMTcWJs2XK9v4ZshX5sf6Qq1mLJo279Rct0yNfkxBKo7puOBhECO7wFaq6ZJuTqSkfp4kZpso9kpptvDj~YEFDnju9u5IrKvLFq5rdYx5Hfunq55IBtawwaX7uD0XCpGmt3TlI1DWoyc7fcPhuT~7iQQ04vir19BeloyGkmAFqQVOLIqk08vfulpom4IJCxh8vcjEnrPGgW3a0IOMu7D47UZuKdK85GaWuZKM0v1TPXg90VWKeVxObivW~zANSuDUXGLOBSTOQ6xo8nQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Confirma\u00e7\u00e3o de finaliza\u00e7\u00e3o da ordem\" data-show-caption=\"true\"><div class=\"prose-image-frame relative inline-block max-w-full p-2 rounded-2xl bg-zinc-50\/50 dark:bg-zinc-800\/25 overflow-hidden mx-auto\" style=\"\"><div class=\"prose-image-frame-border absolute inset-0 pointer-events-none rounded-2xl border border-black\/5 dark:border-white\/5\"><\/div><div class=\"prose-image-container relative rounded-2xl overflow-hidden flex justify-center\"><div class=\"prose-image-content relative flex items-center max-w-full\"><img decoding=\"async\" class=\"prose-img tiptap-image-img max-w-full h-auto rounded-2xl block w-full\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-328-marked-3476bd21-5d39-46a5-92de-c15e85d8b043.jpg?Expires=1808505199&amp;Signature=JAQhItI08~lR-gMMPGEz0k3NIWLDrplp8VAz4qsERlWIuYRGRnKMjaz2Srjkm1P5bISqIiKMTcWJs2XK9v4ZshX5sf6Qq1mLJo279Rct0yNfkxBKo7puOBhECO7wFaq6ZJuTqSkfp4kZpso9kpptvDj~YEFDnju9u5IrKvLFq5rdYx5Hfunq55IBtawwaX7uD0XCpGmt3TlI1DWoyc7fcPhuT~7iQQ04vir19BeloyGkmAFqQVOLIqk08vfulpom4IJCxh8vcjEnrPGgW3a0IOMu7D47UZuKdK85GaWuZKM0v1TPXg90VWKeVxObivW~zANSuDUXGLOBSTOQ6xo8nQ__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Confirma\u00e7\u00e3o de finaliza\u00e7\u00e3o da ordem\"><\/div><\/div><figcaption class=\"prose-image-caption tiptap-image-caption mt-2 text-sm text-center text-zinc-600 dark:text-zinc-400 px-2\">Concluindo o atendimento para gerar a pr\u00e9-venda correspondente<\/figcaption><\/div><\/figure><h3 class=\"prose-h3 text-xl font-semibold mt-8 first:mt-0 text-zinc-900 dark:text-zinc-100\">Faturamento na Central de Caixa<\/h3><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Agora, retorne ao menu principal e acesse <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Atendimento &gt; Central de Caixa<\/strong>. Localize a sua pr\u00e9-venda na lista, clique no bot\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">A\u00e7\u00f5es<\/strong> e selecione <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Confirmar Faturamento<\/strong>.<\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Na aba de <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Faturamento<\/strong>, selecione a forma de pagamento (ex: Dinheiro). Verifique se o valor est\u00e1 correto e clique em <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Confirmar<\/strong>. Para finalizar, utilize o bot\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Confirmar (CTRL+ENTER)<\/strong> localizado no topo da janela de pagamento.<\/p><figure class=\"prose-image my-8\" data-align=\"center\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-399-marked-2fb6522a-7c67-4576-8677-2dae993a752a.jpg?Expires=1808505199&amp;Signature=Ii3764QGD1baPmkFbhw1yTfIiihtCgAw1WE-yiqssMB0GD2H326xlQVkXeasjbkwcDOqGKU7alA3RVm8ocwcnSEU4vr4qDjAh~jQ8i5Csu2544ruJj9RFbxQB-14BRd8VmWqn7N2tuWeKgYSsHTXYn-O3bsEIK4y-KlvabAAcGo-3xCV23Kf7T4hsD7vjyBoe6MFIoXTNNHgZTpYBTUT9wp3FW9KRRc9Wy0JpNpJvf3eaE86ZRMs8lwBbZtZWZ~DvANrA7QIA9pIZL2YDSKPyMDh1aFLqMQ9-dJO-fIinUtlltOPWzXywILhSt-ypZ-~ofUHkfid4W1A7qzF5Icj8Q__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Janela de faturamento final\" data-show-caption=\"true\"><div class=\"prose-image-frame relative inline-block max-w-full p-2 rounded-2xl bg-zinc-50\/50 dark:bg-zinc-800\/25 overflow-hidden mx-auto\" style=\"\"><div class=\"prose-image-frame-border absolute inset-0 pointer-events-none rounded-2xl border border-black\/5 dark:border-white\/5\"><\/div><div class=\"prose-image-container relative rounded-2xl overflow-hidden flex justify-center\"><div class=\"prose-image-content relative flex items-center max-w-full\"><img decoding=\"async\" class=\"prose-img tiptap-image-img max-w-full h-auto rounded-2xl block w-full\" src=\"https:\/\/d14xczjzvlshjn.cloudfront.net\/screencasts\/scrcst_vnpkc3q3if8wnu5h\/processed\/article_images\/article-scrcst_vnpkc3q3if8wnu5h-399-marked-2fb6522a-7c67-4576-8677-2dae993a752a.jpg?Expires=1808505199&amp;Signature=Ii3764QGD1baPmkFbhw1yTfIiihtCgAw1WE-yiqssMB0GD2H326xlQVkXeasjbkwcDOqGKU7alA3RVm8ocwcnSEU4vr4qDjAh~jQ8i5Csu2544ruJj9RFbxQB-14BRd8VmWqn7N2tuWeKgYSsHTXYn-O3bsEIK4y-KlvabAAcGo-3xCV23Kf7T4hsD7vjyBoe6MFIoXTNNHgZTpYBTUT9wp3FW9KRRc9Wy0JpNpJvf3eaE86ZRMs8lwBbZtZWZ~DvANrA7QIA9pIZL2YDSKPyMDh1aFLqMQ9-dJO-fIinUtlltOPWzXywILhSt-ypZ-~ofUHkfid4W1A7qzF5Icj8Q__&amp;Key-Pair-Id=APKA26BID7YIZU7LYRQT\" alt=\"Janela de faturamento final\"><\/div><\/div><figcaption class=\"prose-image-caption tiptap-image-caption mt-2 text-sm text-center text-zinc-600 dark:text-zinc-400 px-2\">Processando o pagamento final para concluir a venda<\/figcaption><\/div><\/figure><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Ao t\u00e9rmino, o sistema abrir\u00e1 a tela de <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Impress\u00e3o de Venda<\/strong>. Escolha a op\u00e7\u00e3o <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Pedido de Venda<\/strong> para visualizar e imprimir o comprovante detalhado com produtos, servi\u00e7os e o valor total faturado.<\/p><div class=\"prose-hr-wrapper my-9 py-3\" data-type=\"horizontalRule\"><hr class=\"prose-hr border-0 h-px bg-zinc-200 dark:bg-zinc-800\"><\/div><h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">Conclus\u00e3o<\/h2><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Ao dominar o fluxo de ordens de servi\u00e7o no <strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">ErgonERP<\/strong>, sua equipe ganha a capacidade de gerenciar atendimentos t\u00e9cnicos com total rastreabilidade. Desde a entrada do equipamento at\u00e9 a emiss\u00e3o do pedido de venda final, o sistema assegura que cada pe\u00e7a e hora de servi\u00e7o sejam corretamente faturadas, eliminando perdas e aumentando a transpar\u00eancia para o cliente.<\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Agora voc\u00ea est\u00e1 pronto para operar o ciclo completo de assist\u00eancia t\u00e9cnica, integrando as opera\u00e7\u00f5es de oficina diretamente com a central de caixa. Para otimizar ainda mais seu fluxo, considere explorar relat\u00f3rios de produtividade por t\u00e9cnico e hist\u00f3rico de manuten\u00e7\u00f5es por equipamento, fun\u00e7\u00f5es que utilizam os dados gerados nestes processos di\u00e1rios.<\/p><h2 class=\"prose-h2 text-2xl font-semibold mt-10 first:mt-0 text-zinc-900 dark:text-zinc-100\">FAQ<\/h2><ul class=\"prose-ul list-disc pl-6 my-6 space-y-1\"><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Posso alterar uma ordem de servi\u00e7o ap\u00f3s liber\u00e1-la?<\/strong><\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Uma vez que a ordem \u00e9 liberada e transformada em pr\u00e9-venda, as edi\u00e7\u00f5es devem ser feitas com cautela. Se o faturamento ainda n\u00e3o foi confirmado na Central de Caixa, \u00e9 poss\u00edvel retornar ao atendimento para ajustes. Ap\u00f3s o faturamento, a venda deve ser estornada para modifica\u00e7\u00f5es.<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">Como identifico qual t\u00e9cnico realizou cada servi\u00e7o na impress\u00e3o final?<\/strong><\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Ao incluir um servi\u00e7o na aba Servi\u00e7o (F7), o campo T\u00e9cnico \u00e9 obrigat\u00f3rio. Essa informa\u00e7\u00e3o \u00e9 vinculada individualmente a cada item de servi\u00e7o e aparece detalhada no Pedido de Venda impresso ao final do processo.<\/p><\/li><li class=\"prose-li text-zinc-700 dark:text-zinc-300\"><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><strong class=\"prose-strong font-semibold text-zinc-950 dark:text-white\">\u00c9 poss\u00edvel aplicar descontos em itens espec\u00edficos da ordem?<\/strong><\/p><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\">Sim, durante a inclus\u00e3o de produtos ou servi\u00e7os nas janelas modais, existem campos para &#8216;Desc UN(%)&#8217; e &#8216;Desc Total(R$)&#8217;. Voc\u00ea pode negociar o pre\u00e7o final de cada item individualmente antes de confirmar a inclus\u00e3o na ordem.<\/p><\/li><\/ul><p class=\"prose-p text-base leading-relaxed my-4 first:mt-0 last:mb-0 text-zinc-900 dark:text-zinc-400\"><\/p>\n  <\/article>\n<\/body>\n<\/html>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Como Criar e Finalizar uma Ordem de Servi\u00e7o no ErgonERP Introdu\u00e7\u00e3o ao Sistema ErgonERP TL;DR: Acesse o ErgonERP, selecione o vendedor, inicie uma nova Ordem de Servi\u00e7o, adicione produtos e servi\u00e7os, e finalize o faturamento na Central de Caixa para gerar o pedido de venda. A gest\u00e3o eficiente de ordens de servi\u00e7o \u00e9 fundamental para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[2,27],"doc_tag":[],"class_list":["post-187","docs","type-docs","status-publish","hentry","doc_category-ergonerp","doc_category-modulo-atendimento-ergonerp"],"year_month":"2026-05","word_count":1868,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"ergon","author_url":"https:\/\/tutoriais.ergonerp.com\/index.php\/author\/ergon\/"},"doc_category_info":[{"term_name":"ErgonERP","term_url":"https:\/\/tutoriais.ergonerp.com\/index.php\/docs-category\/ergonerp\/"},{"term_name":"Modulo Atendimento ErgonERP","term_url":"https:\/\/tutoriais.ergonerp.com\/index.php\/docs-category\/modulo-atendimento-ergonerp\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/docs\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":1,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/docs\/187\/revisions"}],"predecessor-version":[{"id":188,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/docs\/187\/revisions\/188"}],"wp:attachment":[{"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/media?parent=187"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/doc_category?post=187"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/tutoriais.ergonerp.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}